Job information

Date Posted : Jul 18, 2019Education :Masters Degree in Engineering/ Science/ Business Administration
Type Of Job :Full TimeLocality : Please see below
Experience :One (1) yearFunctional Area : Information Technology
Job Description

Genesys frame work, create routing strategies using IRD tool, upgrade Genesys applications. Develop EWQ integration using Genesys IWD. Genius integration with nice wfm. Integrate business service /customer service email account with Genesys exercises. Develop real time reporting templates using ccpulse. Trouble shoot reporting issues using GI2 tool. Use sql management tool to validate data from database. Skills: Genesys CME, IRD, SCI. Travel/ relocation to various unanticipated locations to interact w/ clients & train end users for various short term & long term requirements.

Work Location: Multiple undetermined worksites throughout the U.S; relocation may be required. Must be willing to relocate.


Minimum Requirements:


Education: Masters Degree in Engineering/ Science/ Business Administration (will accept foreign education equivalent)


Experience:  One (1) year

Other Requirements
Please see the details in Job Description

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